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How to Coach Around Limiting Beliefs
Limiting beliefs are indicative of closed minds. In the current automotive retail landscape, rapid change is inevitable. Open mindedness is critical when considering new technologies and processes that can lead to greater success. No manager enjoys dealing with limiting beliefs, and I’ve coached hundreds of automotive leaders across the country! Limiting beliefs are frustrating for managers because they feel like their employees are making excuses, being lazy, or don’t want t
Sean Kelley
Jul 156 min read
TOP 10 ways to Increase CSI/CX Survey Scores & Customer Satisfaction
TOP 10 ways to increase CSI/CX survey scores and Customer Satisfaction Greet the customer within 30 seconds or at least acknowledge them immediately! Mention the survey early and let the customer know it is YOUR report card and not a reflection on the brand or their happiness with their vehicle. Build rapport and get to know the customer. It’s harder to destroy a friend with a bad survey. Use your disposition list to find customers with surveys sitting in their inbox; call an
How to Coach Around Limiting Beliefs
Limiting beliefs are indicative of closed minds. In the current automotive retail landscape, rapid change is inevitable. Open mindedness is critical when considering new technologies and processes that can lead to greater success. No manager enjoys dealing with limiting beliefs, and I’ve coached hundreds of automotive leaders across the country! Limiting beliefs are frustrating for managers because they feel like their employees are making excuses, being lazy, or don’t want t
6 Reasons Why Selling Tires Needs to be a Priority for Your Store
My grandpa always said you should always spend extra money on the things between you and the ground. Shoes, tires, beds etc… Those investments will have the biggest positive impact on your life in general! A Chrysler survey long ago found that over 70% of people that buy tires in your automotive service department will buy their next car from the dealer that sold them those tires Only 1 in 5 of your customers even know you sell tires and the number one defection point is tire
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